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DOINGVoice AIHealthcareTriage
NHS 24/7 Voice Triage
Department: NHS Scotland
Problem to Solve
NHS 24 helplines face high call volumes and need to efficiently route patients to appropriate care, but wait times can be long and initial screening is resource-intensive.
Proposed Solution
Build a voice AI system for initial patient triage that assesses symptoms, identifies emergency cases, and routes patients to appropriate care pathways, reducing wait times and improving patient outcomes.
The Challenge
We're currently working on this challenge. Check back soon for updates on our progress and approach.
Our Approach
We're applying our rapid delivery methodology, combining technical excellence with change expertise to deliver working solutions that integrate smoothly with existing workflows.