Insights & Talks
Our thoughts on AI, public sector transformation, and rapid delivery. Blog posts, videos, and conference talks from the team.
Legal Aid CIVAPP3 Form Design Challenge
A walkthrough of how a voice-first AI assistant can help legal aid applicants explain their situation naturally while capturing structured information needed for the CIV APP3 form, reducing missing information and speeding up applications.
DWP - PIP Assessment Call - Design Challenge
A walkthrough of how AI can analyze and report on PIP assessment calls, reducing administrative burden for assessors who must capture detailed notes from 45-90 minute conversations.
DWP - PIP Form - Design Challenge
A walkthrough of a prototype AI tool exploring how OCR and LLMs can automatically read, interpret, and structure handwritten PIP2 form data to reduce backlogs and improve the experience for applicants and staff.
The Spoken Form
Explores how AI is reshaping workplace practices by integrating meaning, materials, and competence, using Social Practice Theory to understand these changes.
The Future Is Hypermedia: A Deep Dive with HTMX's Creator
A conversation with HTMX creator Carson Gross about hypermedia systems and addressing the pain of Application State on the web.
Re-contextualising 20+ Years of Learning
Explores how Lean-Agile practices can be re-contextualized to transform public sector operations, using Social Practice Theory as a framing.
Warpspeed Hono & HTMX Tutorial (Part 3 - hot reloading)
Learn how to get the browser to autoreload on code changes in a server-side application.
Warpspeed Hono & HTMX Tutorial (Part 2)
Learn how to create a website in minutes that is performant and scalable using Bun, the Hono framework and the HTMX library.
Warpspeed Hono & HTMX Tutorial (Part 1)
Learn how to create a website in minutes that is performant and scalable using Bun, the Hono framework and the HTMX library.
Cloudflare + HTMX smashes Angular Tutorial
A walkthrough of a rewrite of the Angular "Tour Of Heroes" tutorial using Cloudflare + HTMX, creating a zero-build server-rendered webapp with TypeScript that maintains all the asynchronous behaviour of Angular.
Mapping Alignment
Addresses aligning strategic objectives across organizational levels, considering different timespans of discretion and using Maturity Maps to visualize practices.
Examining Change: Practice as the Central Unit of Enquiry
Discusses using Social Practice Theory to understand organizational change, emphasizing the integration of meaning, material, and competence.
Mapping Meaning
Explores using Social Practice Theory to define and map practices in teams, focusing on the integration of meaning, material, and competence.
Mapping Maturity: Create Context-Specific Maturity Models with Wardley Maps Informed by Cynefin
Proposes creating context-specific maturity models using Wardley Maps and Cynefin to understand and improve organizational practices.
It always takes longer than you expect
Explores Monte Carlo simulation as a way to use real data for predictable delivery estimates, addressing Hofstadter's law, planning fallacy, and optimism bias.
It's Systems All The Way Down!
Introduces systems and systems thinking, complex adaptive systems, and some Lean techniques that help develop more effective systems.
The Dysfunctions of Pair Programming
Examines challenges in pair programming through the lenses of the Dreyfus model and the Five Dysfunctions of a Team, highlighting communication and trust issues.
Constraining the Complexity Game
Discusses strategies for managing complexity in systems and organizations by introducing, reshaping, or removing constraints.
My... Definition of Agile
Provides a personal perspective on the principles and practices that define Agile methodologies.
Manage Flow – In search of flow efficiency
Explores the Kanban journey toward flow efficiency, covering visualization, policies, WIP limits, and techniques for understanding organizational flow.
The Other Side of Kanban
Explores how Kanban principles and practices can foster understanding, belonging, and purpose for individuals in the workplace.
More content coming soon. Follow us for updates on AI in public services.