How We Work

A structured path from opportunity to production. Every step produces tangible outputs and clear go/no-go decisions — no open-ended projects, no wasted investment.

The engagement process

01

Discovery Sprint

2–3 weeks

Audit your Voice AI opportunity. Map organisational readiness. Deliver a clear, auditable recommendation with everything you need to make an informed decision.

Produces

  • Opportunity map with ROI model
  • Data & integration assessment
  • Risk & governance register
  • Evaluation plan with success criteria
02

Rapid Delivery

2–4 weeks

Build a working solution tested against your real scenarios. Evaluation criteria are defined upfront so you know exactly what success looks like before anything is built.

Produces

  • Functional solution in target workflow
  • Evaluation criteria & test scenarios
  • Technical feasibility report
  • Refined pilot specification
03

Controlled Pilot

4–6 weeks

Deploy with real users in a contained scope, measured against agreed success criteria. One workflow, one channel, one business owner — no sprawling scope.

Produces

  • Working system in production environment
  • Evaluation harness with live metrics
  • Operational runbook & escalation protocols
  • Executive results summary
04

Production

Ongoing

Full operational deployment with monitoring, governance, and continuous improvement. The system runs, the metrics are visible, and the organisation owns the outcome.

Produces

  • Production deployment with monitoring
  • Conversation analytics dashboard
  • Continuous improvement process
  • Knowledge transfer & documentation

Start here

Voice AI Readiness Sprint

2–3 weeksFixed deliverables

“Before you build, understand where Voice AI will pay back fastest — and what it takes to deploy safely.”

What you receive

Opportunity map with ROI model

Call volumes, handle time, deflection potential, cost per contact

Data & integration assessment

Telephony, CRM, knowledge base, identity, recording systems

Risk & governance register

Aligned to enterprise and government standards

Evaluation plan

Quality, safety, latency, cost metrics

Prioritised backlog + pilot specification

Clear next steps with effort estimates

Executive readout deck

Board-ready summary of findings and recommendations

Book a conversation about a Sprint

Pilot-to-Production

4–6 weeks

Deliverables

  • Working system in one contained workflow
  • Evaluation harness (quality, safety, accuracy, latency, cost)
  • Observability (logs, conversation analytics, failure modes)
  • Deployment plan + operational runbook
  • Executive results summary (case study draft)

Pilot constraints (non-negotiable)

  • One workflow
  • One channel
  • One business owner
  • Pre-agreed success metrics

Governance and evaluation as standard

Every Fluxwise engagement includes evaluation harnesses, risk registers, and monitoring as default — not as optional extras.

No pilot without an evaluation harness. No production recommendation without monitoring and fallback. This is the Fluxwise signature: the team that makes Voice AI operationally safe.

In enterprise and government contexts — where transparency requirements and ethical AI expectations are explicit — this is not just differentiation but a procurement requirement.

Included in every engagement

  • Evaluation harness with defined rubrics
  • Risk register with mitigations
  • Monitoring dashboard
  • Escalation protocols
  • Full audit trail

Start with a conversation

Tell us what you're thinking about. We'll tell you honestly whether Voice AI can help — and what the first step looks like.

Book a conversation