CallScore
AI-powered call analysis that transcribes, interprets, and scores assessment conversations. From lengthy phone calls to structured, evidence-based summaries.
Request early accessThe problem it solves
Assessment calls contain critical information that determines outcomes for applicants. Manual review of recorded calls is time-consuming and inconsistent—assessors must listen to hours of audio, take notes, and ensure nothing important is missed. This creates bottlenecks, delays decisions, and introduces variability in how evidence is captured and weighted.
What it does
- Automatic transcription of assessment calls with speaker identification
- AI interpretation that maps conversation content to assessment criteria
- Evidence extraction with timestamps for verification and audit
- Draft scoring against official criteria with confidence indicators
- Summary generation highlighting key points and potential concerns
- Integration with case management systems for seamless workflow
Here's an example
PIP Assessment Calls
Originally developed to process PIP (Personal Independence Payment) telephone assessment recordings. The product transcribes calls, extracts evidence relevant to each descriptor, and generates draft scores—enabling assessors to review structured summaries rather than re-listening to entire calls.
Can be applied to
Benefits Assessments
Processing recorded assessment calls for disability and health-related benefits.
Insurance Claims
Analysing recorded claim conversations to extract relevant details and assess validity.
Compliance Reviews
Reviewing recorded calls for regulatory compliance and quality assurance.
Healthcare Consultations
Extracting structured information from recorded patient consultations.
Request early access
CallScore is available through early access. Get in touch to discuss how it can address your operational challenges.
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