CallAgent
Voice AI agents that handle complete conversations, not just route calls. From simple enquiries to complex interactions resolved without human intervention.
Request early accessThe problem it solves
Contact centres struggle to scale during peak demand. Every call requires a human agent, creating long wait times and frustrated customers. Many calls are for routine queries—status updates, information requests, simple transactions—that could be handled automatically if the technology could hold a natural conversation.
What it does
- Full conversational AI that handles complete interactions end-to-end
- Dynamic information lookup and real-time data integration
- Multi-turn dialogue with context retention throughout the call
- Graceful escalation to human agents when needed, with full context
- Customisable personality and tone to match brand guidelines
- Comprehensive call logging and analytics for continuous improvement
Here's an example
Scottish Water Incident Response
Originally developed to handle customer calls during major water supply incidents. The voice agent provides real-time, location-specific incident information, answers common questions, logs incident reports, and only escalates to human agents for complex issues—ensuring all callers are answered promptly even during extreme demand.
Can be applied to
Incident Management
Automated handling of enquiries during service disruptions with real-time status updates.
Appointment Scheduling
Voice agents that book, reschedule, and confirm appointments without human intervention.
Account Enquiries
Handling balance checks, payment status, and basic account management tasks.
Service Requests
Taking and logging service requests, meter readings, and fault reports.
Request early access
CallAgent is available through early access. Get in touch to discuss how it can address your operational challenges.
Contact us